
I've owned the original Hoover Floormate for several years, and it served me very well. When it finally broke, through no fault of it's own, I didn't hesitate to buy another one. At the time, about 1 year ago, the SpinScrub 800 was so new that the only way to buy it was through Sears online.
I waited with great anticipation for it to arrive. When it finally did, I immediately set out to clean not only the floors but the grout as well.
Within moments of turning it on, the receptacle tank would shut off. I called Hoover, and they said they'd send me a replacement. After a couple of weeks, I received a piece which I couldn't possible replace on my own. Hoover suggested taking it for service, the nearest place being about 30 minutes away.
Already this was starting to be ridiculous - a brand new unit which cost me about $279.00 and was unusable. Next, Hoover sent me a replacement tank, for the SpinScrub 500, though. By the time I started using the machine, the new receptable tank still shut off, but now I found that the machine completely lacked the suction needed to pick up any water on the floor.
Since I was obviously under warranty, I brought the unit into the Hoover service center, where they kept it for 2 weeks. The technician said " I certainly hope you didn't use this as a vacuum, because this will clog up almost immediately."
Well, I had never used it as a vacuum, but indeed it was clogged, and I was charged $50.00 to fix it as Hoover does not cover clogs in their warranty.
The tech also said that he's been repairing quite a few of these for the same reason.
Well, I got it back and guess what? It still doesn't pick up the water.
I went out yesterday and bought a new Floormate H3000, and the difference is night and day. That works, the SpinScrub 800 does not. And, the Spinscrub 800 is much heavier, and much more expensive.
This is a classic example of taking a really good machine, and making it into a horrible one. Sometimes things can't be improved. The SpinScrub 800 is like a bad sequel.
I am resigned to having wasted close to $300.00 on something which is completely unusable.
Hoover is completely unsympathetic to my complaint. They've told me that no one else has voiced any problems with the SpinScrub 800. I don't understand how that's possible, since I can see from the reviews listed here the same common issues.Get more detail about Hoover H3060 Floormate Spinscrub 800 Wet/Dry Vacuum Cleaner with Tools.
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